This is for you when
nobody sees the whole picture.
Connected platforms
You're running ERP, OMS, WMS, POS, loyalty, PIM or marketplaces — often from different vendors.
Multiple parties
Commerce B2C, Commerce B2B, ERP, warehouse, loyalty: everyone has their own scope, logging and responsibility.
Recurring issues
Orders getting stuck, stock out of sync, or loyalty points not synchronising.
Someone who can say yes
The budget holder joins the intake and the final session. A roadmap without an owner ends up in a drawer.
Five deliverables.
Zero fluff.
Select a system to see the risk we flag there and what it costs when it breaks.
Commerce B2C
Checkout and catalogue are stable. There is no fallback when the stock API is slow, so consumers see outdated availability.
- Owner: internal ecommerce team
- Action: define caching and fallback rules
Commerce B2B
Account-specific pricing and tiers are partly maintained by hand, outside the integration layer. Large orders and credit limits are therefore not validated consistently.
- Owner: sales operations
- Impact: margin leakage and manual order handling
- Action: move pricing and credit rules into the integration layer
POS in-store
Store stock syncs in 30-minute batches. With ship-from-store that causes oversells and manual cancellations at weekends.
- Owner: unclear — POS vendor vs. integrator
- Impact: cancellations, service load, margin
- Action: move to near-realtime stock events
Marketplaces
Each marketplace has its own mapping outside the integration layer, so a new channel takes weeks instead of days.
- Owner: external agency
- Action: centralise mapping in the integration layer
Integration layer
Logging exists, but there is no alerting on failed messages. Errors only surface when customer service reports them, on average 14 hours later.
- Owner: shared, no escalation path
- Action: retries, dead-letter queue and alerting
ERP
Prices and item data are pushed nightly. Intraday price changes do not land in all channels at the same time.
- Owner: ERP partner
- Action: event-driven price updates
OMS
Orders failing address validation stall with no retry and no notification. This is the most common failure point in the chain.
- Owner: nobody explicitly
- Impact: late deliveries, NPS
- Action: status dashboard and automatic retry
WMS
Pick, pack and shipping confirmations run reliably and are fully traceable.
- Owner: logistics provider
- Action: none — keep monitoring
PIM
Content flow to commerce is clean. Watch the translation to marketplaces, which bypasses the PIM.
- Owner: content team
- Action: manage marketplace attributes in the PIM
Loyalty / CRM
Points from in-store purchases arrive through a different route than online points. On returns they are not always reversed.
- Owner: loyalty vendor
- Impact: customer complaints and manual corrections
- Action: one transaction source for points
Example of a system architecture map. Your audit details the flows in scope; the rest of your landscape is shown as context.
- 01 — Critical flow mapA visual map of your critical flows (order-to-cash, stock and, where relevant, loyalty or returns) with the status of every system.
- 02 — Ownership & top 5 failure pointsWho owns which connection, where escalation is missing, and the five failure points that hurt most, scored on likelihood, impact and detection.
- 03 — Prioritised roadmapWhat needs to happen and in which order, with effort in S/M/L.
- 04 — Replatform verdictA one-page keep/adapt/replace verdict per system. We are Shopify and Salesforce partners, and we will tell you when replatforming is not the answer yet.
- 05 — Next-step proposal (optional)A scoped first step if you want help. No obligation.
One week.
Ecommerce, IT and operations at one table.
Intake & fit check
- 45-minute intake and fit check
- Data request
- Workshop planned
Half a day, one table
- Ecommerce, IT and operations together
- We draw your flows live
- Failure points collected
Evidence & scoring
- Incident history
- Logging review
- Ownership
- Top 5 failure points scored
Final session with the decision-maker
- Roadmap
- Effort estimate (S/M/L)
- Replatform verdict
- Optional next-step proposal
One audit. One price.
- Half-day workshop
- Map of your critical flows
- Top 5 failure points
- Prioritised roadmap
- Replatform verdict
- Final session
Three ways to move forward.
You choose.
Fix yourselves
Take the roadmap and execute it internally or with your own partners. The audit gives you the overview to do that focused.
Fix together
Wolfpack works with your internal team and vendors to remove the highest risks and get the integration layer in order.
Audit fee fully credited.
Managed Operations
We build and monitor the integration layer, diagnose incidents and coordinate vendors until the flow works again. One point of accountability for the commerce ecosystem.
Audit fee fully credited.
Questions about the Stack Audit.
Answered.
What exactly is a Stack Audit?
A short, practical analysis of your commerce ecosystem. We map your systems, connections, data flows and ownership, and flag the places where things can actually break.
Who is the Stack Audit for?
For retailers with 5 or more connected systems — think ERP, OMS, WMS, POS, loyalty, PIM or marketplaces — where nobody sees the whole picture anymore.
What do I actually receive after the audit?
Five deliverables: a map of your critical flows, ownership and top 5 failure points, a prioritised roadmap, a replatform verdict and an optional next-step proposal.
How long does a Stack Audit take?
One week from the moment we receive your data. Most of your team's time goes into a single half-day workshop.
What does it cost?
€4,950 excl. VAT, fixed. If you continue with Wolfpack within 90 days, the full fee is credited.
Is this a sales pitch?
No. You get a result you can act on yourselves. If you want help, we propose one concrete first step, and you decide.
Why should a decision-maker join?
Because a roadmap without an owner does not get executed. We ask the budget holder to join the intake and the final session.
Are you independent on replatforming?
We are Shopify and Salesforce partners and say so up front. The verdict looks at your integration layer first; often the answer is: not yet.
What do you need from us?
A system list, an incident export, read-only access to logging, and 3–4 people for one half-day workshop.
What happens after the audit?
You decide. Execute the roadmap internally, do it together with Wolfpack, or choose Managed Operations for monitoring, diagnosis and vendor coordination.
Stop guessing where it breaks. Know where your risk is.
I want to know where my risk is.
Book the audit.
Plan a short intake. We'll discuss your landscape, decide if the audit fits and plan the workshop.
- 01Critical flow map
- 02Ownership & top 5 failure points
- 03Prioritised roadmap
- 04Replatform verdict
- 05Next-step proposal (optional)
The audit is built for 5+ systems. Book a free 30-minute call instead.
Thanks, your request has been sent.
No blame, no noise. Just a next step.
We'll be in touch within one business day to schedule the intake.